The Importance of AI Safety in Customer Experience Automation Many organizations are still trying to determine their AI strategy, and the pipeline security and ethics of large language models (LLM) must be factored into this. As organizations increasingly integrate AI into their operations, it is crucial to understand that it is not a one-stop solution. […]

Saudi’s Almosafer Trials AI-Powered Chatbot and Voice Search IHG continues to explore how secured technology innovation can drive increased investment returns for hotel owners, and better experiences for guests. “We’re thrilled to work with Priceline to help them build an AI-powered booking experience for their customers.”Priceline initially launched Penny as part of a suite of […]